FAQ & Return Policy

At picknpeak.com, we are eager to hear from our customers! Especially if they need help with resolving an issue. Please email us at info@picknpeak.com for any issues or concerns you may have while shopping with us.

FAQ


How do I become a member?

Once you sign into your Picknpeak account, you will automatically be enrolled in the Picknpeak membership. All existing Picknpeak customers become members of the Picknpeak membership without the hassle of having to sign up again. An account number will be issued to you and can be seen on your “My Account” page.


What if there is an issue with my product?

  • ✓ Our promise is to resolve any issues or concerns you may have in a timely and satisfying manner.
  • ✓ Please contact info@Picknpeak.com to request a replacement or refund.
  • ✓ In the case of product defects or wrong delivery, all costs will be honored by Picknpeak.
  • ✓ Exchange and refunds can only be made within 7 days of receiving the item.

How much is shipping?

  • ✓ We offer free shipping through USPS if your order totals over US $50.
  • ✓ All orders below US $50 will be charged at the USPS rate that will be automatically calculated.
  • Products marked as 'Free Shipping' will be delivered free of charge regardless of order amount. Take advantage while you can!

How can I track my order?

  • ✓ Once you place your order and shipment starts, you will receive a registered “Invoice Number”.
  • ✓ Use this invoice number for real time tracking and delivery status.

Can I cancel my order?

  • ✓ Order cancellations can only be made before shipment.
  • ✓ Once your order has been shipped, you will have to send it back before receiving a refund.

What if I forget my username/password?

  • ✓ If you forget your password, just select the Login tab at the top right of the homepage and enter “forgot my password” to reset.
  • ✓ If you forgot your username and email associated with your account, email us at info@picknpeak.om and our customer service staff will happily assist you.

Will my credit card transaction be secure?

  • ✓ Picknpeak features an advanced and reliable security system that applies SSL (HTTPS) encrypted communication to all pages.
  • ✓ All data, entered both by the user and Picknpeak, is encrypted before being sent into the system. email us at info@picknpeak.om and our customer service staff will happily assist you.
  • ✓ We strive to only require the absolute minimum amount of personal information from our members for ordering and shipping to keep their privacy intact.
  • ✓ Any information that is provided is sent encrypted for your peace of mind.
  • ✓ Please email us at info@picknpeak.com.

What if I forget my username/password?

  • ✓ If you forget your password, just select the Login tab at the top right of the homepage and enter “forgot my password” to reset.
  • ✓ If you forgot your username and email associated with your account, email us at info@picknpeak.com and our customer service staff will happily assist you.

Return Policy

You can apply for an exchange or refund within 7 days of receiving the item. Handling fee of 20% will be charged for non-defective or non-damaged items.
Please email info@picknpeak.com to request a replacement or refund.
Return label will be provided for returns of defective or damaged items.
Shipping costs for returns or exchanges of non-defective or non-damaged items will be paid for by the customer.
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